Job Detail
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Location:5/B, 126, Gulshan-1, Dhaka 1212, Bangladesh, Gulshan, Dhaka, Bangladesh
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Company:
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Website:
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Type:Full Time (Permanent)
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Shift:Day
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Career Level:Executive
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Positions:35
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Experience:1 year experienced
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Gender:both
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Degree:Bachelor’s degree in a related field
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Apply Before:2025-04-30
Job Description
Respond to customer inquiries via phone, email, chat, or social media in a professional and courteous manner. Identify customer concerns, provide product information, troubleshoot issues, and resolve complaints promptly. Assist customers with product setup, troubleshooting, and technical support, ensuring clear instructions and solutions. Guide customers through the usage and features of Arçelik products, offering expert advice and recommendations. Process customer orders, returns, and exchanges, ensuring accuracy and timely completion. Coordinate with the logistics team to track shipments and update customers on order status. Collect customer feedback to help improve products and services. Document customer interactions and maintain accurate records of issues, resolutions, and follow-ups. Collaborate with other departments (sales, technical support, logistics) to address customer concerns and ensure a seamless experience. Provide insights to the product development team based on customer feedback and recurring issues.
Benefits
- Competitive salary and benefits package.
- Opportunities for career advancement and skill development.
- A supportive and collaborative work environment focused on customer satisfaction.
Company Overview
Arçelik is a global leader in home appliances and consumer electronics, committed to delivering innovative and sustainable products. With a strong focus on quality, technology, and design, Arçelik serves millions of customers worldwide.... Read More